Adam provided great service and preventative maintenance for our outside heat pump and our inside units. We found Adam to be very courteous and respectful. He was fully masked when he came to the door as was I. We would be happy to have Adam come by for the next scheduled preventative maintenance appointment.
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We appreciated the quick response to our problem, & will recommend Westisle to neighbours.
Overall Experience
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Overall Experience
Quality
Price
Convenience
Westisle does a great job, and I have had no issues with either the equipment or the personnel. I call them yearly for maintenance and they do not disappoint.
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Overall Experience
Quality
Price
Convenience
Mitsubishi is super quiet inside and so is the compressor unit outside. Some other heat pumps have noisy fans and snapping in and out electrical contacts. As I mentioned to Toni on the phone at payment the outside disconnect box is a bugger to open as the bottom of the box is sucked into the vinyl siding which restricts the sliding catch from sliding back enough to release the door. And one issue I forgot was the service track coming down the wall where it crosses a rough saw board; it should have been cut off a bit shorter so the wrap around joiner would have laid flatter and have been attached to the board instead of the vinyl siding trim. There was a 1/2" gap to the weather. I bolstered the joiner support and filled the gap in with caulking. No big issue. From Grant to Joe to Dan they all showed up on time, cleaned up after the install, gave me good instructions on the remote. Joe was prepared to fix the drywall hole at the breaker panel and Dan wanted my wheelbarrow to load up the dirt he had excavated for the unit base. Who does that these days? Toni took care of the warranty reg and confirmation already received. Job well done. 4/5 on price. A bit stiff, but the Hydro rebate will help and I won't remember next year when its 30C+.
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January 26, 2022 Heat Pump Preventative Maintenance
Propane Furnace still not working , just had Keegan out yesterday. Not sure if under warranty
2 Heat Pump Preventative Maintenance . One ducted and one ductless with 1 wall cassette
September 16, 2021 Heat pump making loud rattling noise
September 16, 2021 Heat Pump Preventative Maintenance . New customer, please gather equip info
September 10, 2021 Heat Pump Preventative Maintenance
Rita called and says that the thermostat is reading the outdoor temp as 37°
