The technician we helpful as we had just bought the house and dodnt have a full understanding of all features. He serviced and cleaned and explained everything he did and the reasons for it. Much happier knowing we have service close by if needed and a regular maintenance schedule now.
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I had my wonderful heat pump installed by Westisle just over 10 years ago. I love it. I was just too old to chop & carry wood anymore. Thankyou.
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Gavin zeroed right in on the problem. Corrected it and gave me info on maintenance.
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I feel that cost for the job, which I believe was routine and easy, was very expensive. I appreciate the travel cost sharing with other Denman clients but need to ask if the regular hourly rate is applied to travel or a reduced rate (e.g. 50%) and also if there is a travel time cost charged to clients living on Vancouver Island. Everything else was great. Thank you.
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Keegan was pleasant, communicative and thorough. We couldn't have asked for better service from him. We'd be happy to have him back here next year.
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I was quoted about 168 plus tax 20 plus a 1/3 share of ferry fee $10 so I was expecting about $100 not 285. I was concerned re charge"for wait times", the ferry. It strikes me Denman is closer than Comox and Westisle knows when ferries leave. So coming isn't a problem. Going back you might be somewhat delayed. So if the $185 extra is for just 1/3 of the total wait time for the 3 jobs it means a charge of $555 for wait time. Ridiculous.
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Responded to call of heat pump not working. iced up and currently off at the breaker.
Responded to call of having A/C Issues
