I had my wonderful heat pump installed by Westisle just over 10 years ago. I love it. I was just too old to chop & carry wood anymore. Thankyou.
Overall Experience
Quality
Price
Convenience
Gavin zeroed right in on the problem. Corrected it and gave me info on maintenance.
Overall Experience
Quality
Price
Convenience
I feel that cost for the job, which I believe was routine and easy, was very expensive. I appreciate the travel cost sharing with other Denman clients but need to ask if the regular hourly rate is applied to travel or a reduced rate (e.g. 50%) and also if there is a travel time cost charged to clients living on Vancouver Island. Everything else was great. Thank you.
Overall Experience
Quality
Price
Convenience
Keegan was pleasant, communicative and thorough. We couldn't have asked for better service from him. We'd be happy to have him back here next year.
Overall Experience
Quality
Price
Convenience
I was quoted about 168 plus tax 20 plus a 1/3 share of ferry fee $10 so I was expecting about $100 not 285. I was concerned re charge"for wait times", the ferry. It strikes me Denman is closer than Comox and Westisle knows when ferries leave. So coming isn't a problem. Going back you might be somewhat delayed. So if the $185 extra is for just 1/3 of the total wait time for the 3 jobs it means a charge of $555 for wait time. Ridiculous.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Responded to call of heat pump not working.
Electric furnace possible sequencer or element problem.
