They even came early. It was a quick diagnosis. We need a new heat pump

D from Ladysmith, BC

The technician was going to inform the office to have the sales guy phone on Friday. He didn’t. I called on Monday morning. Receptionist very nice and concerned. The appointment has been scheduled for next week…. And hopefully we will have a new one.

Excellent customer service

V from Ladysmith, BC

Lawson listened to our description of the issue with our heat pump, asked questions to further pinpoint the problem, and did some technical testing to check out the unit. He was thorough, courteous, and knowledgeable, and left the area tidy. Very happy with the service.

Good service

B from Ladysmith, BC

fantastic

J from Ladysmith, BC

peter was fantastic he took his time to explain everything he did and gave great advice very nice personality

Good

V from Ladysmith, BC

I have no problem with the service. What I have a problem with is the fact that we have to pay every year for service on our heat pump or our warranty is void. No other heat pump company does this. And we were not informed of this at the time of purchase.

Good review and discussion of condition of current system

K from Ladysmith, BC

Great company and field staff

Everything going smoothly

S from Ladysmith, BC

Good crew, on time, no problems and heat pump serviced. Can't rate the service or cost as have no data or comparison.

Janet

J from Ladysmith, BC

Great service

West isle

J from Ladysmith, BC

Very happy with service and expertise

Heat pump service

R from Ladysmith, BC

Lawson was prompt, punctual and professional. He quickly repaired and tested the system, then alerted me to the next likely cause of failure to watch for.