Lawson was prompt, professional, and personable in his approach. He took the time before and after the job to explain what he was going to do, what was needed for repair, and what he did. He offered sound, professional judgement regarding replacement of our HRV and remaining expected lifespan of our heat pump. Not sure if the price is competitive as we did not shop around for quotes. We relied on good past experience with WestIsle. Very satisfied. Thank you!